1) Ho dimenticato la password di accesso.

In questo caso si può utilizzare la procedura di recupero password, seguendo l'apposito link presente sulla pagina di login. Nota: la procedura di recovery è utilizzabile solo se l'utenza è stata attivata.

3) I am not able to complete the registration because the system reports that the e-mail is already in use.

Your e-mail has already been used to register credentials to access other applications (eg INFOSTAT, INFOSTAT-UIF, etc.). In this case, you have to register with a different e-mail. If it is not possible to use another e-mail or alias, it is suggested to access the application for which you are already registered with the relevant access credentials and, from the user profile, change the e-mail address with another valid one. Then you can register the new credentials.

4) I cannot confirm my user registration.

If you waited over 72 hours to activate your account, you must repeat the registration procedure (refer to no. 2). Occasionally, activation may fail even when performed within 72 hours: this happens when the e-mail client modifies the link sent by the application and thus makes it invalid. In this case, you can complete the registration process by copying the link text and pasting it directly into your browser’s address bar.

5) What kinds of user names are allowed?

You may define your user name using an identifier starting with three alphabetic characters and the subsequent alphanumeric characters. You may also use blank spaces within your user name, but spaces and special characters are not allowed at the end of your user name.

6) I did not receive an activation e-mail (to confirm my registration)

Please check that your mailbox has not exceeded the maximum allowed size and that the e-mail hasn’t been automatically filtered out by an anti-spam or anti-phishing tool. In the case check the anti-spam folder of your mailbox.Please check your e-mail address. Italian Certified PEC email not allowed.

7) I am afraid I have typed in a wrong e-mail address upon registration.

Please register again entering the correct address.

8) The connection is lost after some time.

When you log in, the application opens a session, you are identified and can operate with the system. Inactivity (30 minutes) will cause your session to expire, so you will need to log in again. Some browsers (like Internet Explorer) automatically reopen the login page, while some others (e.g. Firefox) display a message of this kind: “Firefox has detected that the server is redirecting the request for this address in a way that will never complete”. In the latter case, we suggest closing and relaunching your browser, then perform a new login.

9) How do I change the application language?

Please use your browser’s settings to select the language you prefer. At the moment, the system supports English (en) and Italian (it).

10) I forgot my username.

If you are a GAIA user your username is the Individual Code on your pay sheet.

11) None of the above FAQ is applicable

specifying in the subject the application you are trying to access.